This was the question I had to answer when kickstarting the first paid acquisition campaigns at Postmates back in 2018. Long before we received our massive funding infusion, eventually totaling to $763M through six rounds, I was responsible for creating a strategy that would provide us with valuable learnings and be as efficient as possible.
Paid acquisition can be traced to the 19th Century, with businesses paying newspapers to place ads promoting their products or services. Fast forward to the earliest form of digital paid acquisition, and we have the creation of Google AdWords in 2000. Today, we have a plethora of channels where we can send our advertising dollars in hopes of landing loyal customers for our startups.
The questions then become which channels should a startup leverage, how should a budget be created and which tests are the most important in the early stages? I’m here to answer these questions, and more, while also creating a mock $10,000 budget for the start of your paid acquisition efforts.
Without knowing anything about your startup or what it seeks to sell, I can confidently say that either Google or Meta will make for excellent paid channels for initial testing. They represent the duopoly of paid advertising for a multitude of reasons, including that they both contain robust targeting capabilities, varied campaign types and the audiences to go along with them. For the sake of not making any further assumptions, I’ve compiled a list of questions you should ask yourself when determining which channel to select for your startup:
Let’s assume you own a marketplace startup, where people sell their luxury watches from brands like Rolex or Patek Philippe. The target audience for watch buyers can be found on Meta or Google, and this marketplace is not discovery-based. An example of a discovery-based startup would be a new type of sock that contains pockets. It’s an extreme example, but it’s used to showcase the fact that someone will not be searching for this, and you must throw it to the front of their social media feed for them to “discover” it.
Now that you’ve got your channels selected, let’s walk through a mock example of spending your first $10K.
Allocating your first $10K in ad spend is not overly complicated, but there are a few variables you need to keep in mind to take this money further. It’s imperative to ensure the $10K includes the following:
How to spend your first $10K on paid ads. Image courtesy of Jonathan Martinez.
In the early days of your startup, it’s important to be as efficient as possible, not only with this $10K budget, but also with your time.
With the setup above you will be testing two channels, two campaign types and two flavors of messaging all at the same time. Imagine the potential learnings! I’m not going to write a comprehensive guide on messaging or campaign types for each channel in this column, but instead I want your mindset to be about diversifying your spending across the three most important paid ad pillars: channels, campaign types and assets.
When you’re running on such a lean budget, in contrast to those advertisers spending millions per year, you need to simply imitate. There are powerful resources to help with ideation and inspiration such as Meta’s Ad Library and TikTok’s Creative Center. Both of these ad libraries allow you to search for competitors and industry leaders to draw inspiration from, in both their messaging and ad concepts. It is imperative to not reinvent the wheel when your budget is so lean. Instead, it is better to successfully imitate what other companies have spent many thousands of dollars on testing. At every major startup I’ve worked at, including Postmates and Coinbase, we did a fair amount of imitation, even after we had secured far more significant budgets.
Make sure you are tracking all your paid acquisition tests on a simple Google Sheet, so that you can look back and know what’s been succeeding when you are months further down the road. Too many times I see early paid acquisition spend be wildly inefficient with no set outcomes to learn which setup will work best. As a growth lead at Coinbase I was always working to create a brief that outlined the hypothesis for every test that I ran. Getting into this habit with your first $10K in spend and beyond will make your subsequent testing much more analytical.
When looking at all the metrics on the ad dashboards for your early tests, the ones that matter most are the CTR (click-through rate), CVR (conversion rate) and CPA (cost per acquisition). Whether you’re testing messaging or campaign types, your eyes should constantly be on these three metrics, even though you will ultimately only pick one to determine your victor. Typically, the most down funnel metric such as CPA should be used as the determining factor to pick your winners. Leveraging the insights from CTR and CVR should help guide your assets and messaging even if they’re not the ultimate decider.
There is no preset delta needed to call a winner during tests, but it is imperative to clearly define how you will determine future winners so there’s consistency. I highly recommend using a stat-sig calculator (there are many available for free online) and using a 10-20% significance level.
After spending your first $10K in ads you should be armed with an abundance of new data if you followed the mock budget plan above. Every single test should bring you closer to a better ROAS (return on ad spend) and compound over time. Throughout the testing, iteration to the budget can be made if the goal is to create greater knowledge. For example, if one of the channels is performing terribly and you become more bullish on the other, then a cut in spending can be made.
As you think about the next $10K and beyond the same principles stand, including constantly testing to outperform your evergreen campaigns. If there are two primary takeaways from this entire column, it’s that you should constantly launch new tests and that you must document everything when running paid acquisition.
I’m sure you’re wondering: how can your startup be built around talented staff at $5/hr? Let me show you how.